PRIVACY POLICY
For TTS eTaxi and TTS Driver Applications
Effective Date: 15 September 2026
Last Updated: 15 September 2026
Teztar Services (Private) Limited ("Teztar", "we", "us", or "our") respects your privacy and is committed to protecting the personal information of customers, riders, drivers, and other users of our services.
This Privacy Policy explains how Teztar collects, uses, stores, protects, and shares information when you use:
- TTS eTaxi — Customer/Rider Application
- TTS Driver — Driver Application
- Teztar's related websites, web portals, and technology-enabled services
This Privacy Policy should be read together with our Terms & Conditions and other applicable Teztar policies.
Teztar Services is a technology-enabled facilitator connecting customers, drivers, merchants, and service providers. Our services may include ride-hailing, delivery, parcel, logistics, e-commerce, and related digital services.
1. COMPANY INFORMATION
Company Name: Teztar Services (Private) Limited
Registered/Corporate Identity: Corporate Unique Identification No. 0308011
Correspondence/Office Address:
Office No. 14, Ground Floor, Ali Zaman Plaza, Gundaf Camp, Topi, District Swabi, Khyber Pakhtunkhwa, Pakistan.
Email: info@teztarservices.com
Helpline / WhatsApp: +92 345 111 1366
Teztar Services (Private) Limited is incorporated under the Companies Act, 2017 as a company limited by shares.
2. APPLICATIONS COVERED BY THIS POLICY
This Privacy Policy applies to both of our primary mobile applications:
TTS eTaxi
The customer/rider application used for services such as:
- Ride booking
- Pickup and destination selection
- Driver matching
- Ride tracking
- Customer-driver communication
- Ride history
- Notifications
- SOS/safety features where available
- Account management
- Other services provided through the application
TTS Driver
The driver application used for:
- Driver registration
- Identity and document verification
- Vehicle verification
- Ride requests
- Delivery/order requests where enabled
- Navigation
- Active-trip tracking
- Driver earnings
- Driver/customer communication
- Safety and SOS functionality
- Driver account management
3. INFORMATION WE COLLECT
Depending on the application and services you use, Teztar may collect the following information.
3.1 Account Information
When you create an account, we may collect:
- Full name
- Mobile phone number
- Email address, where applicable
- Account credentials or authentication information
- Profile photograph, where applicable
- Date of birth or other verification information where required
- Account and service preferences
4. CUSTOMER INFORMATION — TTS eTaxi
When using TTS eTaxi, we may collect information necessary to provide ride and related services, including:
- Name
- Mobile number
- Pickup location
- Destination
- Current location
- Ride history
- Booking information
- Cancellation information
- Payment status
- Customer communications
- Emergency/SOS information where submitted
- Device and technical information
We use this information to facilitate bookings, match customers with available drivers, provide navigation and trip services, maintain safety, process service records, and provide customer support.
5. DRIVER INFORMATION — TTS Driver
Drivers may be required to provide additional information for verification and service operation.
This may include:
- Full name
- Mobile number
- Profile photograph
- CNIC/identity information
- Driving licence information
- Vehicle registration information
- Vehicle details
- Vehicle photographs
- Required verification documents
- Driver service history
- Ride/order acceptance information
- Earnings and payout information
- Location information
- Customer/ride interaction information
Driver information is used to verify eligibility, operate the driver platform, provide rides and delivery services, maintain safety, prevent fraud, and comply with applicable legal and operational requirements.
6. LOCATION INFORMATION
Location information is an important part of Teztar's ride and mobility services.
Depending on the application and the feature being used, we may collect:
- Precise device location
- GPS coordinates
- Pickup location
- Destination location
- Route/location information
- Location associated with active rides or services
TTS eTaxi
TTS eTaxi may use precise location to:
- Identify or confirm the customer's pickup location
- Help select locations on the map
- Match customers with available drivers
- Display driver location during an active ride
- Support route and navigation features
- Provide ride-related safety features
- Improve service operation and support
TTS Driver
TTS Driver may collect precise location while the driver is online, providing services, or participating in an active ride/order.
This may include location collection when the application is minimized or the device screen is locked.
Background location may be used to:
- Match drivers with ride/service requests
- Track active rides
- Support route and navigation functionality
- Provide customers with relevant driver/trip location information
- Monitor active service progress
- Support safety and SOS functions
- Maintain accurate service records
- Investigate disputes, fraud, safety incidents, or service issues
We do not use background location for advertising.
Google Play specifically requires background-location disclosures to clearly state that location is collected in the background and identify the features that use it.
7. CAMERA AND PHOTOS
Depending on the application's features, we may request access to the device camera.
TTS eTaxi
Camera access may be used for features such as:
- Profile photograph
- Customer-provided photographs
- Service-related documentation or evidence where applicable
TTS Driver
Camera access may be used for:
- Driver profile photograph
- CNIC/identity documents
- Driving licence
- Vehicle documents
- Vehicle photographs
- Driver verification
- Other information required for onboarding and service verification
Camera access is used only for applicable features and is not intended for continuous recording.
8. CONTACTS
Where the contact-access feature is enabled, the application may access contact information from the user's device to support relevant communication or contact-related functionality.
Teztar does not sell users' contact information.
Contact information will only be used for the applicable feature for which access has been requested.
Important developer requirement: the exact Contacts feature should match the app's actual implementation. Google Play's current policy emphasizes minimizing broad contact access and recommends the Android Contact Picker where broad contact access is not necessary.
9. MICROPHONE AND COMMUNICATION
Where voice communication features are enabled, the application may request microphone access to facilitate voice communication associated with Teztar services.
Microphone access may be used for:
- Customer-driver communication
- Service-related voice communication
- Other communication features explicitly provided by the application
Teztar does not use microphone access to continuously record users for advertising or unrelated purposes.
If the application uses only the normal phone dialer rather than recording or processing audio inside the app, the developer should ensure that the Android permissions accurately reflect the actual implementation.
10. SMS AND OTP
Teztar may use SMS-based authentication or OTP services.
However, based on the current application configuration provided to us:
TTS eTaxi and TTS Driver do not automatically read the user's SMS messages.
Users may manually enter OTP codes where required.
11. PAYMENT INFORMATION
Teztar may offer payment methods such as:
- Cash on Delivery, where applicable
- Digital wallets
- Credit/debit cards
- Other supported payment methods
The TTS eTaxi application does not itself collect or directly store customers' complete payment-card details.
Payment information may be processed by authorized third-party payment providers or financial institutions according to their own terms and privacy policies.
Teztar may receive limited transaction information necessary to:
- Confirm payment status
- Process orders or rides
- Reconcile transactions
- Handle refunds
- Investigate payment disputes
- Maintain financial records
Our platform terms recognize COD and digital payment methods, subject to applicable service and payment-provider policies.
12. RIDE AND SERVICE INFORMATION
When you use Teztar services, we may collect information about:
- Ride requests
- Pickup and destination
- Assigned driver
- Ride status
- Ride duration
- Route information
- Fare information
- Cancellation information
- Service history
- Delivery/order information where applicable
- Customer-driver interactions
- Complaints and support requests
This information is necessary to operate, secure, and improve Teztar services.
13. DEVICE AND TECHNICAL INFORMATION
We may automatically receive certain technical information when you use our applications, including where applicable:
- Device type
- Operating system
- App version
- Device identifiers
- IP address
- Network information
- Crash reports
- Error logs
- Application performance information
- Security-related information
This information may be used to:
- Maintain application security
- Diagnose technical problems
- Prevent fraud and abuse
- Improve application performance
- Maintain reliable services
- Investigate technical incidents
14. HOW WE USE YOUR INFORMATION
Teztar may use collected information to:
- Create and manage user accounts.
- Verify drivers and customers.
- Provide ride services.
- Provide delivery and parcel services.
- Match customers with drivers.
- Provide navigation and location-based functionality.
- Track active rides and services.
- Process payments through supported providers.
- Provide customer and driver support.
- Send service-related notifications.
- Handle complaints and disputes.
- Maintain safety and security.
- Detect and prevent fraud.
- Investigate misuse of the platform.
- Maintain business and transaction records.
- Improve our applications and services.
- Comply with applicable legal obligations.
- Protect the rights, property, and safety of Teztar, users, drivers, and other parties.
15. HOW INFORMATION MAY BE SHARED
Teztar does not sell personal information to advertisers.
Information may nevertheless be shared where necessary for legitimate service operations.
Depending on the service, information may be shared with:
Customers and Drivers
For example, information necessary to complete a ride may be shown to the assigned customer or driver.
Payment Providers
Relevant transaction information may be provided to authorized payment processors.
Mapping and Technology Providers
Location or technical information may be processed by third-party services required to provide maps, navigation, infrastructure, analytics, notifications, or other application functionality.
Telecom/SMS Providers
Relevant information may be processed by telecommunications or OTP providers for authentication and service communications.
Service Providers
We may use trusted technology, hosting, security, analytics, communications, and infrastructure providers to operate our platform.
Legal Authorities
We may disclose information where required or permitted by applicable law, legal process, court order, regulatory requirement, fraud investigation, or emergency situation.
Third-party providers are expected to handle information according to applicable contractual, technical, and legal requirements.
16. CUSTOMER AND DRIVER INFORMATION VISIBILITY
To provide ride and service functionality, certain information may be visible to the relevant parties.
For example:
Customer may receive:
- Driver name
- Driver profile information
- Vehicle information
- Relevant trip information
- Driver location during an applicable active trip
Driver may receive:
- Customer name or identifying information necessary for the service
- Pickup location
- Destination
- Relevant ride/order information
- Information necessary to complete the service
Only information reasonably necessary for the applicable service should be exposed.
17. SOS AND SAFETY FEATURES
Teztar may provide SOS or emergency-related features within its applications.
Information associated with an SOS or safety event may include:
- User identity
- Current or recent location
- Ride information
- Driver/customer information
- Relevant service information
- Emergency communication information
This information may be used to respond to safety incidents, investigate reports, provide support, and cooperate with appropriate authorities where legally required.
18. DATA SECURITY
Teztar takes reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
Security measures may include access controls, authentication, encryption or secure transmission, server security, monitoring, and other appropriate safeguards.
However, no electronic system or internet transmission can be guaranteed to be completely secure.
19. DATA RETENTION
Teztar retains information for as long as reasonably necessary for:
- Providing services
- Maintaining user accounts
- Customer and driver support
- Financial and transaction records
- Safety and fraud prevention
- Resolving disputes
- Meeting legal and regulatory obligations
- Enforcing agreements
When information is no longer required for legitimate purposes, Teztar may delete, anonymize, or securely dispose of it in accordance with applicable requirements.
Certain information may need to be retained for a legally required period even after an account deletion request.
20. ACCOUNT DELETION
Users may request deletion of their Teztar account.
In-App Deletion
Users can request account deletion through the account/settings section of the relevant application where the feature is available.
External Deletion
Teztar will also provide an external web-based account deletion/request mechanism so that users who have uninstalled the application can submit a deletion request.
Upon a valid deletion request, Teztar will delete or anonymize associated personal information that is not required to be retained for legitimate purposes.
Information that must be retained for legal, regulatory, fraud-prevention, security, financial, or dispute-resolution purposes may be retained for the required period.
Google Play requires apps that allow account creation to provide both an in-app deletion path and an external web resource for deletion requests.
Developer action required: the final published policy must contain the actual external deletion URL. Do not publish the placeholder until that page is live.
21. CHILDREN'S PRIVACY
Teztar services are not intended for children under the minimum age permitted by applicable law.
Users must provide accurate information regarding their eligibility to use the service.
If Teztar becomes aware that personal information has been collected from a child in circumstances where such collection is not permitted, Teztar may take appropriate steps to delete the information.
22. INTERNATIONAL / OVERSEAS CUSTOMERS
Teztar may provide services that allow customers outside Pakistan to purchase eligible products or arrange services for recipients in Pakistan.
Where applicable, information may therefore be processed across jurisdictions through Teztar's technology, payment, hosting, communications, and service infrastructure.
Our platform materials describe overseas shopping for eligible products and delivery within selected locations in Pakistan.
23. COOKIES AND WEB TECHNOLOGIES
Teztar's websites and web services may use cookies or similar technologies where necessary for:
- Authentication
- Security
- Session management
- Preferences
- Analytics
- Website functionality
- Service improvement
Users may be able to control certain cookies through their browser settings.
24. THIRD-PARTY SERVICES
Teztar may integrate third-party services required to operate its platform.
These may include:
- Mapping and navigation services
- Cloud infrastructure
- Payment providers
- SMS/OTP providers
- Push notification services
- Analytics and crash-reporting services
- Security services
- Communication services
Third-party services may independently process information according to their own policies.
Teztar does not control the privacy practices of independent third parties and recommends that users review their applicable privacy policies.
25. PROHIBITED USE AND FRAUD PREVENTION
Teztar may process information to identify and prevent:
- Fraud
- Account abuse
- Fake bookings
- Payment abuse
- Platform manipulation
- Unauthorized access
- Illegal activities
- Misuse of customer or driver information
- Attempts to bypass platform procedures
Teztar's terms prohibit fraud, abuse, illegal items, unauthorized/offline dealings intended to bypass the platform, and system misuse.
26. LEGAL AND REGULATORY COMPLIANCE
Teztar may collect, use, retain, or disclose information when reasonably necessary to:
- Comply with applicable Pakistani law
- Respond to lawful government requests
- Meet regulatory obligations
- Prevent fraud
- Protect users and the public
- Investigate suspected unlawful activity
- Protect Teztar's legal rights
27. USER RESPONSIBILITIES
Users are responsible for:
- Providing accurate information
- Protecting account credentials
- Keeping personal information updated
- Using the platform lawfully
- Not sharing another person's private information without authorization
- Not attempting to circumvent security measures
- Not misusing ride, delivery, payment, or communication features
28. DRIVER RESPONSIBILITIES
Drivers are responsible for:
- Providing valid documents
- Providing accurate vehicle information
- Maintaining required licenses and documents
- Following applicable traffic laws
- Protecting customer information
- Not misusing customer data
- Using Teztar services only for authorized purposes
- Following Teztar safety and operational requirements
Teztar's existing policies describe drivers as independent contractors responsible for applicable traffic, privacy, and company requirements.
29. PRIVACY RIGHTS
Depending on applicable law, users may have rights concerning their personal information, including:
- Access to certain personal information
- Correction of inaccurate information
- Account deletion
- Withdrawal of certain permissions
- Questions regarding data processing
- Complaints regarding privacy practices
Some information may need to be retained where required by law or necessary for legitimate business, security, fraud-prevention, or dispute-resolution purposes.
30. PERMISSION CONTROL
Users can control certain application permissions through Android device settings.
Depending on the feature, disabling a permission may prevent the associated feature from working correctly.
For example, disabling location permission may prevent ride booking, pickup detection, driver matching, navigation, or active-trip tracking from functioning properly.
31. CHANGES TO THIS PRIVACY POLICY
Teztar may update this Privacy Policy when:
- Services change
- Applications are updated
- Legal requirements change
- Data practices change
- New features are introduced
- Security or operational requirements change
The updated version will display a revised Last Updated date.
Where required, Teztar may provide additional notice or obtain consent for material changes.
32. CONTACT US
For privacy questions, complaints, account deletion requests, or concerns regarding personal information, contact:
Teztar Services (Private) Limited
Email: info@teztarservices.com
Helpline / WhatsApp: +92 345 111 1366
Office:
Office No. 14, Ground Floor, Ali Zaman Plaza, Gundaf Camp, Topi, District Swabi, Khyber Pakhtunkhwa, Pakistan.
When contacting us about an account or transaction, users may be asked to provide sufficient information to verify their identity and locate the relevant account.
33. ACCEPTANCE OF THIS PRIVACY POLICY
By creating an account or using TTS eTaxi or TTS Driver, you acknowledge that you have read and understood this Privacy Policy.
Where applicable law or Google Play requirements require separate consent for collection or access to personal or sensitive information, Teztar will obtain the required consent through the appropriate in-app disclosure and permission process.
Privacy Policy acceptance should not be used as a substitute for a required permission-specific prominent disclosure and affirmative consent.