Teztar Services Private Limited – Privacy Policy
For TTS – Ride Booking
Effective Date: September 18, 2026
Teztar Services Private Limited ("Teztar Services", "TTS", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how TTS – Ride Booking and related Teztar Services applications and services collect, use, process, store, and share information when you use our mobile application and related services.
1. Information We Collect
1.1 Information You Provide
Depending on the services you use, we may collect information such as:
- Name
- Email address
- Mobile phone number
- Account and login information
- Profile information and profile picture, where applicable
- Pickup and destination information
- Ride and trip information
- Payment and transaction information, where applicable
- Information you provide when contacting customer support
- Other information you voluntarily provide through the application
Payment information may be processed by third-party payment service providers. The information collected and stored by Teztar Services depends on the payment method and service used.
1.2 Information Collected Automatically
When you use TTS – Ride Booking, we may automatically collect certain technical and usage information, including:
- Device type and model
- Operating system and app version
- IP address
- Device or application identifiers
- App activity and usage information
- Crash logs and diagnostic information
- Performance information
- Approximate or precise location information, when permission has been granted
We use this information to operate, secure, maintain, troubleshoot, and improve our services.
2. Location Information
Location information is important for providing ride-booking and transportation-related functionality.
2.1 Location While Using the App
With your permission, TTS – Ride Booking may collect your approximate or precise location while you are using the application.
Location information may be used to:
- Identify your current or pickup location
- Allow you to select pickup and destination points
- Show relevant drivers or transportation services
- Calculate or display routes
- Support pickup and drop-off operations
- Provide ride-related information and functionality
- Improve the accuracy and reliability of ride services
You can control location permissions through your device settings.
2.2 Background Location
Where the feature is enabled and you have granted the required permission, TTS – Ride Booking may collect location data in the background, including when the app is closed or not in use, during an active ride or when required to provide an active ride-tracking feature.
Background location may be used to:
- Support active ride tracking
- Maintain location information during an active trip
- Share relevant live trip location with your assigned driver where necessary to provide the ride
- Support accurate pickup and drop-off
- Maintain ride-related functionality when the application is temporarily not visible on the screen
TTS – Ride Booking requests location permission through your device's permission system. Where required, an in-app disclosure explaining the use of location is displayed before the relevant location permission is requested.
You may deny or revoke location permission through your device settings. However, some ride-booking, pickup, navigation, or trip-tracking features may not work correctly without location access.
Google specifically requires an app requesting background location to explain the location data being collected and how it is used or shared.
Important: Keep the background-location section only if your released app genuinely uses
ACCESS_BACKGROUND_LOCATION. If your developers remove background location and use foreground location only, this section should also be changed.
3. How We Use Your Information
We may use information collected through TTS – Ride Booking to:
- Create and manage user accounts
- Provide ride-booking services
- Connect riders with assigned drivers
- Determine pickup and destination locations
- Support trip and ride tracking
- Process transactions and payments
- Provide customer support
- Send ride and service notifications
- Maintain the security of accounts and services
- Detect fraud, misuse, abuse, or technical problems
- Analyze application performance
- Diagnose crashes and technical errors
- Improve our applications and services
- Comply with applicable legal and regulatory obligations
We do not sell users' personal information.
Assuming this matches your actual implementation, I would also state:
We do not use precise or background location information for advertising purposes.
Do not include that sentence if your app or any integrated SDK actually uses location for advertising.
4. How We Share Information
We may share personal information only where reasonably necessary to provide, operate, protect, or comply with our services.
Depending on the service being used, information may be shared with:
4.1 Assigned Drivers and Service Providers
Information necessary to complete a ride may be made available to the assigned driver or relevant transportation/service provider.
This may include information such as:
- Rider name or other necessary account information
- Pickup location
- Destination
- Relevant trip information
- Current or live location where required to provide the active ride
4.2 Technology and Service Providers
We may use third-party providers for services such as:
- Cloud hosting
- Maps and location services
- Application analytics
- Crash reporting
- Notifications
- Payment processing
- Security and fraud prevention
These providers may process information as necessary to perform services on our behalf.
4.3 Legal Requirements
We may disclose information if reasonably necessary to:
- Comply with applicable laws or lawful requests
- Protect the rights and safety of users or Teztar Services
- Investigate fraud or misuse
- Enforce applicable agreements or policies
4.4 Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable legal requirements.
5. Analytics, Firebase and Third-Party SDKs
TTS – Ride Booking may use third-party technologies and software development kits ("SDKs") to operate and improve the service.
Depending on the version of the application, these may include services such as:
- Google Firebase
- Firebase Crashlytics
- Google Maps or related location services
- Notification services
- Payment service providers
These services may process technical information, device information, diagnostics, application usage information, or other information necessary to provide their functions.
Third-party services process information according to their own applicable terms and privacy practices.
Your development team should confirm this list before publication. Do not list Google Analytics, Firebase, payment gateways, or any other SDK unless it is actually included in the production build.
6. Permissions
TTS – Ride Booking may request device permissions necessary for application functionality.
Depending on the device, operating system, and features being used, these may include:
- Approximate location
- Precise location
- Background location, where applicable
- Notifications
- Camera or photo access, if a feature requires it
Permissions can generally be managed through the settings of your mobile device.
The app will request the minimum permissions reasonably necessary for the relevant feature.
Google currently emphasizes using the minimum location scope necessary and prefers foreground location where the functionality can be provided without background access.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Maintain user accounts
- Complete transactions
- Resolve disputes
- Prevent fraud and misuse
- Meet legal, accounting, tax, or regulatory obligations
When information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.
Some information may need to be retained after account deletion where retention is required for legitimate purposes such as legal compliance, fraud prevention, security, dispute resolution, or financial record-keeping.
9. Account and Data Deletion
Users may request deletion of their TTS – Ride Booking account and associated personal information.
Where available, users can initiate account deletion through the application account or settings section.
Users may also request account or personal-data deletion by contacting:
Email: info@teztarservices.com
Requests may be subject to reasonable identity verification before deletion is processed.
When an account is deleted, associated personal information will be deleted except information that Teztar Services is required or permitted to retain for legitimate legal, security, fraud-prevention, accounting, or regulatory purposes.
Important Google Play requirement
If users can create an account in your app, Google requires both:
- an accessible account-deletion path inside the app, and
- an external web page/link where users can request account deletion.
That external deletion URL must also be entered in Play Console.
I therefore recommend creating a page such as:
Teztar Services → Delete Account
with fields such as:
Phone number / Email → Reason optional → Request Account Deletion
Do not rely only on info@teztarservices.com if the app supports account creation; create the dedicated web deletion page as well.
10. User Choices and Rights
Subject to applicable law, users may request to:
- Access personal information associated with their account
- Correct inaccurate information
- Request deletion of their account and associated information
- Request information about their personal data
- Opt out of certain marketing communications
- Change application permissions through device settings
Requests can be submitted to:
11. Marketing Communications
Where marketing communications are offered, users may opt out of receiving promotional communications.
Operational communications, such as ride confirmations, safety information, transaction information, account security messages, and important service notices, may still be sent where necessary to provide the service.
12. Children's Privacy
TTS – Ride Booking is not designed for children under the minimum age permitted to independently use the service under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information improperly, please contact us at:
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements, or privacy practices.
When the policy is updated, we will revise the Effective Date shown at the top of this page. Where appropriate, additional notice may be provided through the application or our website.
14. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, contact:
Teztar Services Private Limited
Customer Service: +92 345 111 1366
Email: info@teztarservices.com
Address: Office No. 14, Ground Floor, Ali Zaman Plaza, Gandaf Camp, Tehsil Topi, District Swabi, Khyber Pakhtunkhwa, Pakistan.